Yes! Enjoy complimentary shipping on coffee orders over AU$80 within Australia, provided the delivery cost does not exceed AU$20.00.

Please note that this offer does not include coffee equipment or accessories.

If you wish to purchase coffee and equipment, we recommend making separate orders to be eligible for free delivery.

This offer is not valid for some remote areas where the delivery cost exceeds AU$20.00.

Orders where shipping costs exceed this amount will be charged the standard delivery fee.

Estimated Delivery Times

• Metro Areas including Melbourne: 1-3 business days.
• Major Cities: 4-6 business days
• Regional Areas: 7-16 business days

Additional Notes

• Delivery times are not guaranteed and may vary during high-volume periods.
• Shipping to very remote locations may take longer and may have restricted options.

Yes, once your order is shipped, you will receive a tracking number via email.

Coffee Products

Due to the perishable nature of our coffee, we cannot accept change-of-mind returns for coffee products. However, if there is a mistake with your coffee order, or if you receive a damaged or faulty product, we will replace it with fresh coffee at no extra charge. Please email us at info@brazcoffee.com.au and include your order number for prompt resolution.

Merchandise & Equipment

For change-of-mind returns on merchandise and equipment, we offer a 30-day return window. Items must be unused, in the same condition that you received them, and in the original packaging. Proof of purchase is also required.

To initiate a return, contact our Customer Service team at info@brazcoffee.com.au with your order number and the reason for the return. We'll provide you with a Return Authorisation Number (RAN) and detailed instructions on how to proceed.

Shipping costs for returning the item are the responsibility of the customer for change-of-mind returns. For faulty or damaged items, we will cover the return shipping costs. Please consider using a trackable shipping service for items over $75, as we are not responsible for items lost in transit.

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund via email. If approved, the refund will be processed to your original payment method within 7-14 business days. Exchanges are only available for defective or damaged items.

Our full Terms and Conditions can be found here.

We are committed to ensuring that all of our business practices, including our warranty and return policies, comply with Australian Consumer Law.

In addition to any manufacturer's warranty, our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If your product is damaged during shipping, please contact our Customer Service team immediately (Less than 24 hours) to arrange for a replacement or refund in line with our returns policy and Australian Consumer Law.

We value your privacy. Our Privacy Policy, which can be found here, outlines how we collect, use, and safeguard your personal information.

Please contact our Customer Service team via email at info@brazcoffee.com.au,

Our coffee subscription service provides fresh, high-quality coffee delivered directly to your door at regular intervals that you choose.

Depending on the plan you choose, we offer weekly, bi-weekly, or monthly deliveries.

Absolutely! You can customise your subscription to match your preferred origin, roast level and grind size.

Prices vary based on the quantity and type of coffee you select. Detailed pricing is available on our website.

Our coffee is shipped in recyclable packaging, and we use trusted couriers for timely delivery across Australia.

If you're not home and the package is too large, the courier will leave a note with instructions for redelivery or local pickup.

Yes! Gift subscriptions are available. Just choose the “Gift” option during checkout.

Feel free to check out our Brewing Guide on the link below.

https://brazcoffee.com.au/pages/brewing-guides

Certainly. You can modify your preferences in your account settings on our website.

Shipping is free for subscriptions over AU$ 80.00, provided the delivery cost does not exceed AU$20.00. Orders where shipping costs exceed this amount will be charged the standard delivery fee.

Feel free to contact our customer service team via email at info@brazcoffee.com.au. We're here to help!